Privacy Policy, Cookie Policy, Complaints & Terms of Use | Spetsnaz Security International Limited

1. Privacy Policy

This Privacy Policy explains how Spetsnaz Security International Limited collects, uses, stores, and protects personal information in connection with our security, investigation, and related professional services worldwide.

1.1 Scope and Websites Covered

This Privacy Policy applies to our services and to websites we operate or control, including (but not limited to):

• https://www.s-si.com
• Any other official domains and subdomains clearly identified as belonging to Spetsnaz Security International Limited.

References to “you” and “user” mean site visitors, customers, and other users of our websites and services.

1.2 Information We Collect

We collect and process personal data strictly in line with applicable data protection laws, including UK GDPR, EU GDPR, CCPA, the Australian Privacy Act, and other relevant global regulations.

Depending on your relationship with us, we may collect:

• Identification and contact data: Name, date of birth, postal address, email address, telephone number, passport details, and similar identifiers necessary to provide and manage our services.
• Technical and usage data: IP address, browser type and version, device identifiers, access times, and information about how you use our websites and portals.
• Communication data: Correspondence by email, phone records where lawful, enquiry forms, and other information you voluntarily provide.
• Financial data: Bank account details, payment card information, payment history, and transaction records necessary to process bookings and payments.
• Service and case data: Information you or third parties provide in connection with security, protection, or investigative services, including case details, instructions, and supporting evidence.
• Special category data and data relating to offences: Where strictly necessary and lawful, we may process data about health, racial or ethnic origin, religious or philosophical beliefs, trade union membership, or criminal proceedings and convictions.

1.3 How We Obtain Personal Information

We may obtain personal information through:

• Direct contact: When you contact us by phone, email, web form, or in person.
• Clients and partners: When our clients, legal representatives, or other authorised parties provide information about you in the context of a case or engagement.
• Public and third-party sources: Lawful access to public records, court filings, company records, land registries, and data supplied by law enforcement or regulatory authorities where permitted.
• Our websites and systems: Through cookies and similar technologies, logs, and security tools used to protect our sites and services.

1.4 Legal Bases for Processing

We only process personal data where a lawful basis applies, including:

• Consent: Where you have clearly agreed to certain processing (for example specific marketing or some case-related processing in certain jurisdictions).
• Contractual necessity: Where processing is required to enter into or perform a contract with you, such as a service or employment agreement.
• Legal obligation: Where processing is necessary to comply with laws, regulations, or lawful orders from authorities.
• Legitimate interests: Where processing is necessary for our legitimate business interests or those of a third party, and your fundamental rights do not override those interests (for example, fraud prevention or securing our operations).
• Vital and substantial public interest: In limited situations, such as protecting life or complying with serious crime or public safety obligations, subject to applicable law.

1.5 Asset, Personnel, and Domain Safeguards

We structure our business to separate assets and liabilities where appropriate, protect owners and personnel, and support compliant, ethical operations.

We protect and enforce our domain names, trademarks, logos, and proprietary content under applicable intellectual property laws.

We prioritise staff welfare, training, and compliance with employment and safety regulations to support secure and lawful service delivery.

We maintain appropriate insurance and risk management arrangements to mitigate financial and operational risk.

1.6 Security of Websites, Platforms and Content

We implement technical and organisational measures to protect personal data and digital content from unauthorised access, loss, misuse, alteration, or disclosure.

All website materials (text, images, designs, and other content) are protected by copyright and related rights worldwide. Unauthorised copying, distribution, or use is prohibited and may result in legal action.

Your use of our websites and resources is subject to these terms and any other applicable terms and conditions published on our sites.

1.7 Data Sharing and International Transfers

We may share personal information with carefully selected third parties where necessary for the purposes described in this Privacy Policy, including:

• Professional advisers (lawyers, auditors, bankers, insurers).
• Specialist contractors and service providers (forensic experts, investigators, technical and hosting providers).
• Regulators, law enforcement authorities, courts, or tribunals where required by law or reasonably necessary to protect our rights or those of others.

When we transfer personal information outside the UK or European Economic Area, we use appropriate safeguards such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

1.8 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations, and applicable limitation periods for legal claims.

Investigation, surveillance, and case-related data are retained only for as long as is reasonable and lawful in the circumstances, after which it is securely deleted or anonymised unless we are required to keep it longer.

1.9 Your Rights

Subject to legal restrictions and exemptions, individuals whose data we process may have the right to:

• Request access to their personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure of personal data where there is no lawful reason to continue processing it.
• Object to processing based on legitimate interests or for direct marketing.
• Request restriction of processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based solely on consent.

To exercise these rights or raise any privacy concerns, please contact us at m@s-si.com or by post at Piccadilly, London, UK — W1J 9BR.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority, but we encourage you to contact us first so we can seek to resolve your concerns.

1.10 Legal Disclaimer – Not Legal Advice

Information, training, events, and digital legal resources we provide are for general information and educational purposes only and do not constitute legal advice.

Spetsnaz Security International Limited is not a law firm and does not offer legal opinions or create a solicitor–client relationship through its websites or services.

You should obtain advice from a qualified lawyer in the relevant jurisdiction before relying on any information contained in our materials when making legal decisions.

2. Cookie Policy

Our websites use cookies and similar technologies to provide secure, reliable, and user-friendly experiences and to help us improve our services.

2.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us recognise your device, remember your preferences, and understand how you interact with our pages.

2.2 Types of Cookies We Use

• Essential / strictly necessary cookies: Required for core website functions such as navigation, secure login, and use of protected areas. These cookies do not require prior consent.
• Analytics / performance cookies: Help us understand how visitors use our websites, so we can improve functionality, security, and user experience.
• Functionality cookies: Remember your preferences (such as language or region) and personalise certain features when you return to our sites.
• Marketing / advertising cookies: Used, where applicable, to deliver relevant adverts and measure the effectiveness of campaigns. These cookies are only used with your explicit consent.

2.3 How We Use Cookies

We use cookies to:

• Ensure our websites and online services operate securely and efficiently.
• Understand how users navigate and interact with our pages, so we can improve structure and content.
• Remember choices you make, such as cookie preferences and form inputs.
• Support compliance with legal and regulatory requirements.

2.4 Consent and Cookie Controls

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You will have the option to accept all cookies, reject non-essential cookies, or set granular preferences.

You can change or withdraw your consent at any time using our on-site cookie settings or by adjusting your browser settings.

2.5 Blocking and Deleting Cookies

You can configure your browser to block or delete some or all cookies. Each browser is different, so please consult the “Help” section of your browser for details on how to manage cookie settings.

Please note that if you block all cookies, including essential cookies, some parts of our websites may not function correctly. Disabling certain technologies may affect media playback or interactive features.

2.6 Third-Party Cookies and Flash Technology

Some cookies may be set by third-party services (such as analytics or security providers) that we use to support our operations. These parties process data on our behalf and are required to protect it appropriately.

Legacy Flash-based content is being phased out in line with industry standards. For older systems, instructions on Flash and local shared object controls may be available from relevant software providers.

2.7 Cookie Policy Updates

We may update this Cookie Policy to reflect changes in technology, law, or our use of cookies. Any updates will be published on this page with an updated “last revised” date.

3. Booking Checks, Vetting and Due Diligence

Because of the confidential and sensitive nature of our security and investigation services, we carry out appropriate vetting and due diligence on all enquiries before we confirm services or issue formal quotations.

3.1 Important Notice Before Booking

You must read this Privacy Policy and our Terms and Conditions carefully before booking a service online, by email, by phone, or at any of our locations. By booking, you confirm that you understand and accept these terms.

Once a booking is confirmed and we allocate resources to your case, fees may become non-refundable, even if you subsequently change your mind, because operational and administrative costs will already have been incurred.

3.2 Identity Verification Requirements

We are required to verify client identity and the legitimacy of each enquiry. Depending on the nature of the matter, we may ask you to provide identity and address documentation from Group A and Group B as outlined below.

Group A – Primary Identity Documents

• Valid signed passport (UK or other nationality).
• UK passport number recorded on the application form (for UK passport holders, physical submission may not be required).
• UK driving licence photocard issued in Great Britain.
• Driving licence photocard and paper counterpart issued by the DVLA in Northern Ireland.
• UK original birth certificate issued within 12 months of birth.
• UK biometric residence permit card.

Group B – Address and Identity Documents

• Valid UK firearms licence with photo.
• Current UK paper driving licence.
• P45 income statement (issued within the last 12 months).
• P60 annual income statement (issued within the last 12 months).
• Bank or building society statement sent to your current address (issued within the last 3 months).
• Mortgage statement (issued within the last 12 months).
• Utility bill (gas, electricity, telephone, water, satellite, or cable) sent to your current address (issued within the last 3 months).
• Pension, endowment, or ISA statement (issued within the last 12 months).
• Letter from HM Revenue & Customs, the Department for Work and Pensions, Jobcentre, or a local authority (issued within the last 3 months).
• Credit card statement sent to your current address (issued within the last 3 months).
• Council Tax statement (issued within the last 12 months).

Group B – Identity Only Documents

• Driving licence photocard issued by the DVLA in Northern Ireland (without paper counterpart).
• Valid EU photo identity card.
• Marriage or Civil Partnership certificate (with translation if not in English).
• UK birth certificate issued more than 12 months after birth (original, not a photocopy).
• Non-UK birth certificate (with translation if not in English).
• UK adoption certificate.

Typically, you will be asked to provide either:

• Two documents from Group A (at least one showing your current address and at least one showing your date of birth), or
• One document from Group A and two documents from Group B (at least one showing your current address and at least one showing your date of birth).

3.3 Customer Inquiry Form

To help us verify your details and process your case efficiently, we may ask you to complete our customer inquiry form and email it to us, together with copies of your supporting documents, at m@s-si.com .

3.4 Service-Specific Terms

Services such as GPS tracking, surveillance, tracing, and background checks are delivered under strict legal and ethical frameworks. We will explain any additional conditions, limitations, or consents required before commencing such work.

Due to the nature of investigative work, specific outcomes cannot be guaranteed. We commit, however, to using lawful, proportionate, and professional methods at all times.

4. Complaints Procedure

If you are dissatisfied with any aspect of our services or how your matter has been handled, we encourage you to raise your concerns so that we can resolve them promptly and fairly.

4.1 How to Complain

• Step 1 – Speak to the person handling your matter: Raise your concern directly with the operative or team member carrying out the work as soon as possible.
• Step 2 – Escalate to a senior member: If the issue is not resolved or you feel unable to raise it with the person handling the work, please contact a senior member of the company, outlining your concerns and the outcome you are seeking.
• Step 3 – Agreed actions: The senior member will review your complaint and agree with you on appropriate next steps and any remedial action where justified.

We aim to respond to complaints within a reasonable timeframe and to keep you informed of progress. If you remain dissatisfied, you may have the right to escalate your complaint to the Information Commissioner’s Office or another relevant authority, depending on the nature of the issue.

5. Terms of Use, Registration and Intellectual Property

These Terms of Use govern your access to and use of our websites and any related online community or member areas.

5.1 Eligibility and Account Creation

To use certain services or access registered user areas, you may be required to create an account and provide information such as your name, email address, and a secure password.

You must be at least 18 years old and legally capable of entering into these Terms of Use. By registering or using our services, you confirm that the information you provide is accurate and that your use complies with applicable laws.

You are responsible for keeping your password confidential and for all activities under your account. If you suspect unauthorised access, you must change your password and notify us immediately.

5.2 Acceptable Use

You may only use our websites and services for lawful, legitimate purposes. You agree that you will not:

• Use our services for any unlawful, fraudulent, or malicious purpose.
• Post or transmit any material that is defamatory, threatening, abusive, hateful, harassing, obscene, or otherwise objectionable.
• Upload or distribute content that infringes any copyright, trademark, privacy, confidentiality, or other rights of any person.
• Introduce viruses, malware, or other harmful code, or attempt to gain unauthorised access to our systems or those of others.
• Use our services in a way that could damage, disable, overburden, or impair our infrastructure or interfere with other users.

We reserve the right to refuse service, disable accounts, or remove content where we believe these Terms of Use or applicable laws have been breached.

5.3 User Content

Registered users may be able to submit or upload content to our websites, such as comments, text, images, or other materials (“User Content”). You are solely responsible for your User Content.

By submitting User Content, you confirm that you have all necessary rights and permissions and that your content:

• Does not infringe any copyright, trademark, privacy, confidentiality, or other rights of any person or entity.
• Does not include personal data about individuals under 16 unless you have appropriate parental or guardian consent.
• Does not contain viruses, malicious code, or any material that could damage systems or data.
• Complies with all applicable laws and with these Terms of Use.

By submitting User Content, you grant Spetsnaz Security International Limited a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, display, and distribute that content on our websites and in connection with our services, as permitted by law.

We may moderate, edit, refuse, or remove User Content at our discretion, but we are not obliged to do so.

5.4 Intellectual Property

All intellectual property rights in our websites, including but not limited to text, design, graphics, logos, icons, images, audio and video clips, software, and the overall “look and feel” of the sites, are owned by or licensed to Spetsnaz Security International Limited.

You may view and print content from non-restricted areas of the sites for your personal, non-commercial use only, provided that you do not modify the content and you retain all copyright and proprietary notices.

You may not copy, reproduce, publish, distribute, display, perform, modify, create derivative works from, transmit, or sell any part of our websites or content without our prior written consent.

5.5 Electronic Communications

Our primary means of communication with you may be electronic, including email and notices posted on our websites. You agree that such electronic communications satisfy any legal requirement that communications be in writing.

5.6 Product and Service Descriptions

We aim to describe our services and digital resources accurately. However, we do not warrant that descriptions, pricing, or other content on the sites are always complete, current, or error-free, and we reserve the right to correct errors and update information at any time.

6. Payment, Cancellation and No-Refund Policy

Access to certain services and digital resources may require payment. By placing an order with us, you agree to pay all applicable fees and charges.

6.1 Orders and Confirmation

After you place an order, we will send you a confirmation email containing your order details and, where relevant, information about delivery or access to the service.

If you believe there is an error in the confirmation, it is your responsibility to notify us as soon as possible so that we can review and correct any genuine mistakes.

6.2 Payment Terms

Unless otherwise agreed, services must be paid in advance, and we are not obliged to commence work until cleared funds are received. Additional expenses and disbursements, such as travel and specialist fees, may be charged separately where agreed.

6.3 No-Refund Policy

We operate a no-refund policy for services and digital resources, except where required by law or where we expressly agree otherwise in writing.

This is because substantial time, expertise, and resources are committed as soon as we accept and begin work on your matter or provide access to digital materials.

6.4 Cancellations

For services booked for specific dates or times, the client agrees to provide at least 48 hours’ notice of cancellation. If less than 48 hours’ notice is given, the agreed fee may remain payable in full.

Where we cancel or significantly amend a service, we will contact you as soon as reasonably practicable and, where appropriate, discuss alternatives or any applicable refunds as required by law.

7. Liability, Indemnity and Third-Party Resources

To the fullest extent permitted by law, Spetsnaz Security International Limited is not liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our websites, services, or any linked resources.

7.1 Limitation of Liability

We do not accept liability for loss of profits, revenue, business, goodwill, or data, or for any loss or damage resulting from reliance on information provided via our sites where you have not obtained independent professional advice.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

Where applicable law does not allow exclusion of certain damages, our total aggregate liability in connection with your use of our websites and services shall be limited to the greater of £100 or the amount you have paid to us in the 12 months preceding the event giving rise to the claim.

7.2 Indemnity

You agree to indemnify and hold harmless Spetsnaz Security International Limited, its officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these terms or any applicable law.
• Your misuse of our websites or services.
• Your User Content, including any infringement of third-party rights.

7.3 Third-Party Websites and Resources

Our websites and services may contain links to third-party sites or resources. We do not control, endorse, or accept responsibility for the availability, security, accuracy, or content of third-party sites.

You access and use third-party websites at your own risk and should review their privacy policies, terms of use, and security practices.

8. General Terms

8.1 Changes to These Terms and Policies

We may update this Privacy Policy, Cookie Policy, Complaints Procedure, and Terms of Use from time to time. Any changes take effect when they are published on this page, unless a later date is stated.

Your continued use of our websites and services after any changes are published constitutes acceptance of the updated terms.

8.2 Governing Law and Jurisdiction

These terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

Any dispute or claim arising out of or in connection with these terms or your use of our websites and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.3 Severability

If any provision of these terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

8.4 Entire Agreement and Non-Assignment

These terms, together with any additional terms expressly referred to herein, constitute the entire agreement between you and Spetsnaz Security International Limited regarding your use of our websites and services.

You may not assign, transfer, or delegate any of your rights or obligations under these terms without our prior written consent.

9. Contact Information

If you have any questions about this Privacy Policy, Cookie Policy, Complaints Procedure, or Terms of Use, please contact:

Spetsnaz Security International Limited
Piccadilly, London, UK — W1J 9BR
Phone: +447599574524
Email: m@s-si.com

10. Contact a London Private Investigator

Spetsnaz Security International Limited is a multi-award-winning private investigation and security company based in London, providing professional services across the UK and internationally.

If you require a private investigator in London or anywhere in the UK, contact us today for a confidential discussion of your requirements.

Phone: +447599574524
Email: m@s-si.com
Address: Piccadilly, London, UK — W1J 9BR